Contact information

We are here to help! Whether you have a question about our clothing collections, accessory sizing, order tracking, or returns, please feel free to reach out to our dedicated customer support team.

Customer Support Hours

Our team is active and ready to assist you during the following hours:

  • Monday to Friday: 12:00 PM – 6:00 PM (Hong Kong Time / HKT)
  • Note: Inquiries received during weekends or public holidays will be processed on the following business day. We strive to respond to all email inquiries within 24–48 hours.

How to Reach Us

For order-related inquiries, please ensure to include your Order Number (e.g., #R&M1001) in the subject line or body of the email so we can assist you more efficiently.

Corporate & Legal Information

The website www.rarenmagical.com and the retail brand Rare N Magical are legally owned and operated by Rare Source International (HongKong) Limited.

  • Legal Entity Name: Rare Source International (HongKong) Limited
  • Registered Company Address: Rm D07, 8/F, Kai Tak Factory Building, Kai Tak, Kowloon, Hong Kong